Delete your SafeCare account

Version 2026.07.29 — effective 29 July 2026

What changed in this version: Our contact address for privacy, support and account-deletion requests is now support@772inc.com — the same address printed on our App Store and Google Play listings, so there is only ever one inbox to write to. The phone number, postal address and every response-time commitment are unchanged.

You can ask us to close your SafeCare account and delete your information at any time, for any reason, without explaining why. This page tells you how to ask, what happens next, what gets deleted, and the few records the law requires us to keep. You do not need to be able to sign in to use it.

1. How to ask

Choose whichever is easiest. All four reach the same team and start the same 30-day clock:

In the app: Settings → "Delete my account". Available to every signed-in guardian and staff member, on web and mobile.
On the web, without signing in: open the "Delete my account" form linked at the top of this page. It asks only for your phone number and confirms with a code sent to it — nothing else. (SC-PRIV-005)
By email: write to support@772inc.com from any address, with the subject "Delete my account". Include the phone number your account uses and your name.
By phone: call +880 1700-761332, Saturday–Thursday, 8:00 AM–8:00 PM (Bangladesh time), and say you want your account deleted.
In person: ask your center manager. They will file the request for you and give you the reference number.

Because sign-in is by phone number, we confirm the request by calling or texting the number on the account before we delete anything. That is the only check we make — we will not ask you for documents, and we will not ask why.

2. What happens, and when

Within 2 business days we confirm your request and give you a reference number.
Your sign-in is switched off at that point, and every device signed in to your account is signed out.
Within 30 days the deletion itself is carried out, and we tell you in writing when it is done.
You can cancel while it is pending — just reply to the confirmation, or call the same number.

3. What is deleted

Your account and sign-in identity — your phone number, name, email, preferred language and notification settings.
Your messages, voice notes and attachments in the app, and your device push-notification tokens.
Where your child is also leaving the daycare: their profile, photos, day notes, meal/nap/activity logs and guardian links.
Any pending inquiry or waitlist entry that carries your contact details.

If your child stays enrolled and only YOUR access is ending — for example a second guardian leaving the app — we delete your account and your messages, and the child’s own care records stay with the family that remains.

4. What we must keep, and why

Three categories survive deletion. Nothing else does.

Invoices, receipts and payment records — kept for the period Bangladeshi accounting and tax law requires. Legal basis: legal obligation.
Child-safety records such as incident reports, medication administration and immunization logs — kept for the retention period our childcare licence requires. Legal basis: legal obligation, and the vital interests of a child.
Security and audit logs of who did what inside the app — kept for up to 24 months. Legal basis: our legitimate interest in being able to investigate misuse.

These retained records are visible only to accounting and child-safeguarding staff, are never used to contact you again, are never used for marketing, and are deleted when their retention period ends.

Lost the phone number, left the daycare, or never used the app? Use the email or phone route above and give us the name and the number the account used. We will find the account, confirm with you by another means if the number is gone, and delete it on the same 30-day timeline. Nobody is trapped in an account they cannot reach.

6. Contact