Terms of Service

SafeCare is a communication and management tool between the daycare and enrolled families. For guardians it provides live attendance, photos and day notes, messaging (including voice notes), billing and receipts, events, and immunization records. For staff it provides roll call, time clock, care logging, and related operational tools. The app supports English and Bangla.

The app supplements — it does not replace — direct communication with the daycare. In an emergency, always call the center directly.

Accounts are created by the daycare for enrolled families and for its staff; you must be an adult (18 or older) to use the app. You sign in with your phone number and a one-time code. Keep your phone secure and do not share your sign-in codes — anyone with your code can see your family’s information. Tell the daycare immediately if your phone number changes or you believe your account has been misused.

You agree to use the app only for its intended purpose. In particular, you must not:

• attempt to access another family’s or another user’s information;
• send unlawful, abusive, or harassing content in messages;
• redistribute photos, videos, or personal information of other people’s children outside the app;
• interfere with the operation or security of the service (probing, scraping, reverse engineering, or overloading it).

The full rules for anything you send or share in the app — messages, photos, voice notes — are published at app.safecarebd.com/community-rules, readable without signing in. They also explain how to report content, what we do about it, and how quickly.

We may suspend or terminate app access for misuse. Where a child’s safety or privacy is involved, we may act without prior notice.

The daycare shares photos and updates of your child with you for your family’s personal use — you may download and keep them. Group photos may include other children; please do not post or share images of other people’s children publicly without their guardian’s permission. Content you send in the app (messages, photos, voice notes) remains yours; you give us permission to store and deliver it as part of the service.

Daycare fees are set by your enrollment agreement with your center; the app is how invoices and receipts are delivered. You can pay in two ways: (a) manually — by bKash/Nagad/bank transfer or cash, then reporting the payment in the app for the daycare to confirm; or (b) online through a supported payment gateway (such as bKash or SSLCommerz) where available. Gateway payments are processed by the provider under their own terms; gateway charges, if any, are shown before you confirm.

Late-payment rules, refunds, and adjustments follow your center’s written policy and your enrollment agreement. If you believe an invoice is wrong, tell your center manager — do not withhold communication with the daycare over a billing dispute.

We work hard to keep the app fast and available — including on slower mobile connections — but it is provided "as is" and we cannot guarantee uninterrupted, error-free operation. Features may change or be improved over time. Attendance times, notes, and records in the app are entered by people and may occasionally contain mistakes; the daycare’s official records prevail where there is a conflict.

The app is an information and communication tool. The childcare services themselves are governed by your enrollment agreement with your center, not by these app terms. To the maximum extent permitted by the laws of Bangladesh, we are not liable for indirect or consequential losses arising from use of the app, from network or device failures, or from delays in notifications, and our total liability related to the app is limited to the amount you paid for app access (the app itself is currently provided without a separate charge). Nothing in these terms limits liability that cannot be limited under law.

When your child is no longer enrolled, or a staff member leaves, the related app access is deactivated. You can also ask for your account to be closed and your data deleted at any time — in the app under Settings → "Delete my account", or from any browser at app.safecarebd.com/delete-account, which works even if you can no longer sign in. We complete deletion within 30 days; the Privacy Policy lists the few records law requires us to keep.

These terms are governed by the laws of the People’s Republic of Bangladesh. Any dispute arising from these terms or the app will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

We may update these terms; meaningful changes will be announced in the app, the version and effective date above will change, and the change is summarised at the top of this page. Questions about these terms: email support@772inc.com, call +880 1700-761332, message us in the app, or visit app.safecarebd.com/help.